Health is one of the most precious things we have in life.
Many rely on word of mouth from a family member or friend for physician referrals - shouldn't there be a better way?
Radius Health is a focused, intuitive web app that helps you select a physician based on reading others' experiences.
It began when Dr. Jason Cohen, a physician who also has background with Information Sciences, envisioned a web app to help his patients and peers.
I organized a team of five designers and engineers to bring this vision to life.
I coordinated with the founder and team members to create the following:
Radius Health will act as a resource where patients can efficiently locate physicians and promptly share their own experiences.
Health care professionals benefit from increased exposure and feedback from their patients.
Qualitative research revealed mobile devices as the primary medium for those who look for recommendations via apps.
In congruence with the project vision, Mobile First became the design mantra.
The screen sizes of smartphones accentuated the importance of content and button layout.
A/B Testing revealed clearly labeled tabs, a light color scheme, and bottons located in the bottom right of the screen were the most intuitive means of navigating the site.
This design scaled well to larger screen sizes. Usability testing verified that users were just as easily able to complete tasks.
Myself and the team believed an outstanding user experience was sufficient to grow our user base.
However, it is a little more complicated than that...
Feedback from focus groups I held post launch revealed that most individuals are either not motivated enough or uncomfortable with leaving feedback for their physicians.
"It's different from writing reviews from restaurants on Yelp."
Simultaneously, not all physicians were comfortable with a site where their patients provided public feedback.
Though the web app launched with all the functional objectives met, the core idea requires additional refinement and revision for its next iteration.
Ultimately, I am proud of my team's work and grateful for the learning experience.
Cosmic rays remain a scientific mystery:
What are their origins? What cosmic object causes their acceleration?
Observation of cosmic particles used to require costly equipment.
Enter CRAYFIS, a citizen science project that uses a smartphone's camera, GPS sensor, and wi-fi capabilities to transform it into a cosmic ray detector.
In preparation for launch, the CRAYFIS team desired to increaseuser engagement and number of users.
Due to the unique nature of this mobile app, I suggested engaging in User Centric Design.
It became apparent that the main benefit of engaging in scientific discovery and participating in collective research came at the cost of smartphone usability.
Thus, the design solution must minimize inconvenience and offer value. Users want to feel like they are not just offering computing power.
Based on the findings from the Discovery Research phase and Empathy map, I held a solution brainstorm to identify key qualities of the design solution.
Stability, Sense of Contribution, Friendly Competition, and Engaging emerged as the best qualities to engage users.
I originally proposed an Ingress/Pokemon Go-esque experience where users travel through the world to gain points and recognition for their cosmic ray discoveries.
The Challenge and Pivot
However, cosmic ray detection quickly drains battery and slows phone performance. As a result of these constraints, enabling the phone to do something useful for its owner while it discovers cosmic rays became the ideal solution.
I accepted that with CRAYFIS, users must take on a passive role.
Since the app typically runs while one sleeps and does not require user input, an integrated smart alarm clock emerged as a novel solution to incentivize app use.
Within days, my team created an interactive prototype of the CRAYFIS Smart Sleep App using hand drawn sketches and POP App.
In addition to cosmic ray detection, the app integrates with wearable devices to measure health metrics and features an alarm clock that wakes you up at the end of a sleep cycle for that well-rested feeling.
This is a quirky design solution that creates a win-win situation for both users of the app and the CRAYFIS team.
Usability testing resulted in feedback to make the user flow less confusing, to better integrate the two disparate components, and to add more cooperative work elements - such as the ability to add friends and compete with fellow citizen scientists.
Our next steps are to reiterate the design and present our work to the CRAYFIS team.
UCI Autism Appjam
UCI Autism AppJam
A two week long competition in which over 150 students work in teams to design and create software that supports those with Autism.
I spearheaded a team of five as a Product Manager and UX Researcher. We created a touch-to-speech web app called Pressa that helps individuals to express themselves.
Pressa Appjam Trailer
I narrated the above video, which went on the receive the "Best Video Award" based on judge and audience scores.
A rapid brainstorming session revealed Social Interaction and Skills as two potential design spaces.
I conducted interviews with parents of Autistic children. They became emotional when discussing the first time their children spoke.
I presented this to the team and Expression became the primary design theme.
To explore additional situations in which expression would be meaningful, I generated scenarios and illustrated them as storyboards.
School stood out as an environment in which communication is both important and fulfilling.
With a clearer idea about the design solution, I collaborated with a designer to create wireframes.
It was particularly important to create an interface that is child-friendly. I emphasized the importance of playful icons, a calming color scheme, and a straightforward user flow.
A "touch-to-speech" web app that enables individuals to form spoken sentences by tapping word tiles and icons.
It is responsive across all screen sizes and works on any device with a web browser.
The judges praised our design and execution. We hope it makes a positive impact for its users and their loved ones.